After registering, you will receive a registration e-mail to activate your account.

If you did not receive this e-mail, please check your SPAM folder.

Has it been longer than 5 minutes?

Send an e-mail to customerservice@jilster.com.

We will manually activate your account.

E-mail us at customerservice@jilster.com. We will delete your account for you.

1. Log in
2. Go to my account in the upper right corner
3. Change your e-mail address and/or password
4. Click save

Did you forget your password?

1. Click on Forgot password?
2. Enter the e-mail address you used to sign up
3. Click send

You will receive an e-mail with a link to reset your password.

1. Click on Forgot password?
2. Enter the e-mail address you used to sign up
3. Click send

You will receive an e-mail with a link to reset your password.

First, try resetting your password.

If you still can’t login try the following solutions:

• Restart your browser
• Use a different browser (We recommend Google Chrome)
• Clear cache and cookies

If the problem persists after you’ve tried all of the above solutions, please send an e-mail to our customer service at customerservice@jilster.com. If possible, include a screenshot or a description of any error messages that may have appeared on your screen. We’re happy to help.

All printed magazines have a barcode on the back cover. This barcode contains important order and processing information needed for the production and shipping process. It cannot be removed.

In some cases, it may be possible to remove just the Jilster logo from the back cover. Please send us an e-mail at customerservice@jilster.com before you order for more information.

1. Log in
2. Go to the magazine you want to edit
3. Click edit 

In the magazine page overview, there is a list of buttons in the upper left corner of the webpage, above the magazine cover.

To add 4 pages:

• Click ADD 4 PAGES 

To delete pages:

• Click DELETE 4 PAGES

New pages are added to the bottom of the page.

Pages are always added and deleted in groups of 4. This cannot be changed due to the printing process of the magazine(s).

Caution: Deleted pages cannot be restored.

Pages are always added and deleted in groups of 4.

This cannot be changed due to the printing process of the magazine(s).

In order to delete a page in the middle of your magazine, you have to move the page to the end of your magazine and then delete it.

Navigate to the magazine you want to change the page order of:

1. Log in
2. Go to the magazine you want to edit
3. Click edit 

In the magazine page overview, there is a list of buttons in the upper left corner of the webpage, above the magazine cover.

To change the page order:

1. Click CHANGE PAGE ORDER
2. Click and drag the page you want to delete to the bottom of the list
3. Click save
4. Scroll all the way down to check if the last 4 pages are pages you want to delete
5. Click DELETE LAST 4 PAGES

Pages are always added and deleted in groups of 4. This cannot be changed due to the printing process of the magazine(s).

Caution: Deleted pages cannot be restored.

Page 2 is the back of the cover.

When you open the magazine to the first page, page 2 will be directly on the left.

In printed magazines:

• Even numbered pages will be on the left (2, 4, 6, 8, etc.).
• Odd numbered pages will be on the right (3, 5, 7, 9, etc.)

The last page of a magazine is the back cover.

The cover and back cover are included in the total page count.

Navigate to the magazine in which you want to move a page to the cover or back cover:

1. Log in
2. Go to the magazine where you want to move the pages
3. Click edit 

In the magazine page overview, there is a list of buttons in the upper left corner of the webpage, above the magazine cover.

1. Click CHANGE PAGE ORDER
2. Click and drag the page you want to move. If you move the page to the top of the list, it will replace the cover. If you move the page to the bottom of the list, it will replace the back cover.
3. Click Save

The page order can be changed at any time.

Publishing the page does not prevent you from changing the page order.

An editor that has been assigned a page will keep the same page even if it’s moved.

An editor is assigned a page, not a page number.

To move to the next page for editing, you need to go back to the page overview and select the next page.

From the page editor:

1. Click Save to save your progress
2. Click Back OR close the window to go back to the page overview

In the page overview:

1. Move your mouse over the next page you want to edit
2. Click Edit

To turn on automatic page numbers, navigate to the settings of your magazine and check the ‘add page numbers?’ box.

1. Log in
2. Move your mouse over the magazine you want to add page numbers to
3. Click on the gear icon that appears in the top right corner
4. Click on the box next to ‘Add page numbers?’ to add a checkmark
5. Click SAVE

OR

Go to the magazine settings from the page overview.

There is a list of buttons in the upper left corner of the page, above the magazine cover.

1. Click SETTINGS
2. Click on the box next to ‘Add page numbers?’ to add a checkmark
3. Click SAVE

The magazine will now be printed with page numbers. Page numbers appear on the outside bottom corners of pages.

Please note: for technical reasons, page numbers are only visible while editing the page, but not while viewing page previews.

The color of the page numbers cannot be changed.

Page numbers will be printed on the outside bottom corners of pages in a printed magazine but will not appear in PDF files or the shared online magazine. To add page numbers to a PDF file or shared online magazine you may add these manually using the editing tools in the page editor.

Please note Page numbers are only visible while editing the page, but not while viewing page previews.

Page numbers starting from 10 and up will not be displayed in their entirety. Only the first number will be displayed (example: 1…).

This is only the case when viewing the page numbers in the editor. The numbers will appear correctly in the printed magazine.

Best practices for font size in printed magazines:

• Body text: size 9-10
• Paragraph headers: size 12
• Headers or titles: size 18- 24

Please note The above numbers are specifically for printed magazines. The sizes may seem small when viewed on a screen, but they will be legible in printed magazines.

Tip Print out a page at home to see if the size you’ve used is legible once it has been printed.

To create columns:

1. Navigate to the page containing the text you want to format into columns
2. Click on the text you want to format into columns so that the text block is selected
3. Click on the drop-down menu under Column in the sidebar on the right
4. Select the number of columns you want

The text has now been formatted into columns.

Disappearing text is caused by a text block that is too small.

You can tell this is happening because small red arrows will be visible at the bottom of the selected text block.

To solve this problem:

• Drag the small blue squares to make the text block larger

OR

• Make the font smaller so that the text fits inside the text block as is

To copy and paste text from Word:

• Use Chrome or Firefox

OR

• If you’re working with Safari, copy and paste the text into a separate text editor like TextEdit, and then copy and paste the text from TextEdit into Jilster.

On an Apple computer:

1. Type OR copy and paste the special character, words, or text into TextEdit.
2. Copy and paste the special character, words, or text from TextEdit into a text block in Jilster.

Alternatively, you can also use Pages or Mail instead of TextEdit.

On the front page of the Birthday magazine #1 are letters that spell out HOORAY. It is not possible to change these letters like you do in a text block. This is because the letters are images. Images can be put outside the outer dotted line, so that the images are cut off on the edge/margin of the magazine. This is also how it is done on the front page of the magazine LINDA.

If you want to change the letters, you can delete the images of the letters and select different letters at ‘images – theme – letters & numbers’ to put on the page. We have black and white letters and numbers.

Watch out/Take note that you have to use the blue squares to change the size of the letters and numbers. You can check the height at the right side of the screen to see if all your letters or numbers are the same height.

Put the letters about 4 pixels outside the outer dotted line at the side and at the top. This way you can be sure that the letters will be cut off for a small part

DO use this font bolded OR as headlines and titles.

DON’T use this font unbolded or too small on low contrast backgrounds.

Caution If you use the fond unbolded, too small, or on low contract backgrounds there is a chance that your text will be illegible.

This is not possible.

Copying text containing emoticons from other programs like Word will prevent the page from saving correctly.

We recommend using the clip art available in the editor or uploading your own image emoticons.

Use the color picker located in the right column under ‘color’.

Click on the color picker and click on the part of the image that contains the color you want to use.

Click on the icon for choosing a color and type in a color code.

The color code is a combination of 6 characters (0-9 and A-F).

Press ‘enter’ to activate the color code.

There are two ways to add a line:

1. Choose a square colored surface and make this as thin as a line. You can do this by changing the height or width in the right column until 1 pixel minimum. If need be, rotate the surface by moving the blue circle at the top.
2. Type a line in a text block (using — or ___). Make the text block as long as it needs to be. You can also rotate the text block by using the blue circle at the top to get a vertical line.

There may be a small difference in color between what you see on screen and how the same color looks in the printed magazine. This has to do with the structure of colors on screen (RGB) and the structure of the ink that is used to print (CMYK). In most cases, there won’t be much difference in color, but some colors, fluorescent colors for example, can’t be made with ink and will be a little different from the color shown on screen.

It is also good to know that each screen is different. Colors may appear differently on one screen compared to on another screen.

Unfortunately, it is – not yet – possible to crop images or to change the shape of images.

You can crop your image with another program before uploading it to Jilster. After this, you can upload your photo and put it on your page.

You could also use another website to change your photo or to change the shape.

Another option is to hide parts of the photo behind colored surfaces that are the same color as your background.

The quality of the photos or images on screen isn’t the same as the true quality. This is because we use smaller images in the editor to make sure it works fast.

When your magazine is printed, the highest quality available of your image is used.

If you select an image, the yellow stars (in the top right corner) will show you the quality of your image. Four yellow stars is the optimum quality. Two yellow stars still give a beautiful result. The print won’t be beautiful anymore with less than two yellow stars.

To get images of optimum quality (four yellow stars) if you use them to fill in the whole page, you need images with the minimum resolution of 2575 x 3600 px.

Scan photos with a minimum of 300 dpi. If you want to enlarge them, you have to use a higher resolution.

You can upload images/photos as jpg, png, bmp and gif. Jpg is preferable.

You can only use a pdf as standing A4 format and page-filling. Choose ‘use pdf as background’ in the left column.

You can put text blocks, colored surfaces or images on top of the pdf background.

If an error message appears when you try to upload one particular photo, while other photos upload without any problems, you can try the following:

1. Your internet connection could be the problem. Try uploading again later and it might work then.
2. Your browser could also be the cause of the problem. We advise Google Chrome. You can download Google Chrome here: https://www.google.com/chrome/browser/desktop/index.html
3. If the problem still isn’t solved, try the following:

• open the images in a random editing program, like paint
• save the image again as a jpg or png file with a new name (‘save as…’)
• try to upload the anew saved image

If the solutions above don’t solve your problem, send an email to customer service. Please let us know which solutions you have tried and what is going wrong, then the customer service will find a solution.

Because you are working online in Jilster, the high quality photos have to be moved from your own computer to the Jilster server.

If you are uploading a lot of photos at the same time, this can take a while. You could possibly upload less photos at the same time.

A powerful computer and a fast, stable internet connection are important when you are working in Jilster. The higher the upload speed, the faster your photos will be uploaded. You can check your upload speed here. A minimum upload speed of 10 Mbps should be enough.

1. Create the left side of the spread by opening a page with a even number (2, 4, 6, etc.).
2. Upload the photo, put this on the page and stretch it (by using the blue squares above, left and beneath the photo) until the left side of the photo fills the page completely.
3. Move the photo until you only see the left side of the photo on the page. Put it just so that you don’t see any piece of the white background anymore.
4. Remember the spot in the photo that is on the right outer dotted line.
5. Save the page, write down the numbers of the y-axis, width and height, and close the tab. Open the next page with an odd number (3, 5, 7, etc.).
6. Put the same photo on the right page. Type in the same numbers for the y-axis, width and height. Then move the photo to the right and make sure the spot you see on the left outer dotted line, fits with the spot you remember from the other half of the photo (on the even page). Save the page and close the tab.
7. Check if the two pages correspond by clicking on ‘example’.

You can upload photos or images as jpg, png, bmp and gif files in Jilster. Preferably choose a jpg file, because you will be able to make this file bigger of smaller.

You can also use a pdf file (standing A4) to fill a whole page. If you have a smaller photo, then convert your photo from pdf file to jpg file.

You can do this by following these steps:

1. Copy your photo from Adobe Reader by clicking on it.
2. Click with your right mouse button and choose for ‘copy image’.
3. Paste the image in a graphic program such as Pain or Photoshop and save the photo as jpg file.

You can do this by following these steps:

1. Open the image in a editing program (Paint for example, this is a standard program on any Windows PC, or Photoshop).
2. Click on ‘File’ and next on ‘Save as…’.
3. Choose for ‘JPEG’ or ‘PNG’.
4. Click on ‘Save’. The new file can be uploaded in Jilster.

The person who made the images/photos owns the copyright on these images/photos. It is not allowed (for commercial use) to use images or photos of others in your magazine.

However, you can ask the person who made the image/photo if you can use the image/photo in your magazine.

There are also lots of websites with images and photos you can download royalty-free (stock photos).

Press and hold the Shift button, select the images (or images and colored surfaces) and move the selection (group) at the same time.

We recommend creating templates in a separate magazine. This is especially useful if you want to give multiple pages the same basic layout or if you are planning to create a magazine in a certain lay-out more often.

To use your own templates:

Edit the page on which you want to paste your template and click on the button ‘own pages’ in the top left corner. Then select the page you want.

1. Open the (empty) page on which  you want to use the lay-out and click on ‘edit’.
2. Click on ‘my pages’ in the left column.
3. Select the page you want to copy and click on ‘use this page’.

1. Click on the background you want to change.
2. Click on ’empty’ in the right column.
3. Drag the image you want to the block with ‘image’ in the right column.

A template is often built up out of several layers of images and colored surfaces. The reason you can’t select the element you want to remove is most likely that another layer is placed on top of it (for example: a text block or an image). To select the element you want, you have to move the top layer first. For example, you can move this layer to the side, so you are able to select the element underneath.

You can find all sorts of images and pictures you can use in the left column of the editor under ‘images’, under the button ‘theme’.

You can also find the images used for the templates here. The images are arranged by theme, such as animals & farming, objects, party, symbols, etc.

You can add element like text blocks, colored surfaces and pictures to a page. It is not possible to edit the pdf on the page.

You can zoom in on the pdf. This way the pdf will be bigger on the page. After this, you are able to move the pdf on the page.

Yes, you can do this by saving your file as pdf and then uploading the file in Jilster. You can copy your pdf page per/for page to your magazine. The quality of your pdf stays the same.

The page of your pdf is used as standard A4 format + 4 mm cut at the edges. In the graphic program you can best use a format of 218×305 mm. Take account of a possible cut at the 4 mm edges (the exact cut depends on the number of pages).

Tip: If you are saving your file as pdf in Illustrator, you should turn of the Marks under ‘Marks and Bleeds’.

A pdf will always fill up the whole page. Make sure there is enough room at the edges of your file at the snijranden. Around 4 mm will be cut off at the edges of the page after your magazine is printed.

The dotted line on your screen shows where the cut will be. We advise a format of 218×305 mm for pages made in a graphic program.

You could also save a Word file as pdf and use this to fill your page. Make sure there is enough room at the edges of the page for the cut. All text has to be within the inner dotted lines if you want to be sure it is legible!

We use an A4 format (210×297 mm) with a 4 mm edge on all sides: that makes the format of a page 218×305 mm.

As long as you are editing your page, you can save it at anytime. To do this click the button ‘save‘.

When your page is completely finished, you can publish it by clicking on the button ‘publish‘.

You need to publish all pages before you can order your magazine.

A green check will appear above a page in the overview when it is published.

Publishing doesn’t mean that your page or magazine will become public on the Jilster website.

This depends on the speed of your internet connection and the power of your computer. It will take several minutes per page before all data is sent to the server.

If you have made a lot of pages, it is a good idea to publish the finished pages.

You can also divide publishing the pages. Ask if the other editors of your magazine want to publish a few pages from their computer.

It is possible to print your pages:

1. Go to the overview of your magazine and move your mouse over the page. Choose for ‘download”. You will get a print preview (pdf file) in display resolution (72 dpi). If you let Jilster print your magazine, we will use a resolution of 300 dpi.
2. Another option is to print a sample at a reduced price. You can do this following the normal order procedure.

Yes, this will be printed. The white block contains the barcode with information about the magazine (order number). This information is necessary for shipping.

Unfortunately, it is not possible to move the white block to another spot on the back cover.

You can still change the page order after publishing. You won’t have to publish any pages again.

You can delete your magazine from the magazine overview.

Important: deleting a magazine is permanent and cannot be undone.

When a new magazine is started it automatically receives an expiration date. This expiration date is set to one year after the creation date of the magazine.

You can update the expiration date of your magazine at any time to up to a year at the future.

Example: on February 15th, 2018, you can update the expiration date of the magazine to February 15th, 2019.

By updating your magazine’s expiration date you can keep your magazine as long as you’d like.

If you don’t update the expiration date of your magazine it will be deleted on the latest selected date. Before this happens you will receive two automatic e-mail notifications, 3 months and 1 month before the deletion date.

There are two ways to ‘leaf’ through a digital verion of your magazine.

1. Click on the ‘Browse through magazine’ in the page overview.
2. Click on ‘Browse through magazine’ next to the magazine you want to ‘leaf’ through, in the magazine overview.
3. Click on ‘Share’ next to the magazine you want to ‘leaf’ through, in the magazine overview, to share your magazine online. Then click on the jil.st link to view and ‘leaf’ through a digital version of your magazine.

Print your pages:

1. Go to the overview of your magazine and move your mouse over the page. Choose for ‘download”. You will get a print preview (pdf file) in display resolution (72 dpi). If you let Jilster print your magazine, we will use a resolution of 300 dpi.
2. Another option is to print a sample at a reduced price. You can do this following the normal order procedure.

Order a PDF of your magazine.

We’re afraid it’s not possible to order a high quality PDF file (300 dpi) of your entire magazine.

We offer a free online magazine editor and free online magazine sharing.

Our business relies entirely on customers ordering printed copies of their magazine.

Share online magazine.

Your online magazine always shows the latest version of your magazine.

Go to ‘my magazines’ and click on the button ‘share’ to create a short url for your online magazine.

Online those with the url will be able to view your magazine.

You can share this url by mail or social media.

Sharing your online magazine is your own choice. You can always undo this.

Jilster will never make your magazine public without your permission